Returns & Exchanges Policy

Introduction

At Unik Jewels, we take pride in the quality and hygiene of our jewellery and piercing products. Please read our returns policy carefully before making a purchase.

We offer a 30-day return window, meaning you have 30 days from the date you receive your order to request a return.

Upon receiving your parcel, please inspect the item while it remains sealed in its original packaging to ensure it is correct before opening. You will also need your order number when requesting a return.

Eligibility for returns

To be eligible for a return, the following conditions must be met:

Items must remain sealed in their original clear packaging

Items must be unused and in original condition

Proof of purchase (order number) must be provided

The Returns Card included in your parcel must be completed and included in the return

Please clearly write your full name and order number on the Returns Card and include it inside your return package. This helps us identify and process your return quickly and accurately.

Important hygiene notice (piercing jewellery)

Due to hygiene and safety reasons:

Items opened from sealed packaging cannot be refunded

Opened items may be eligible only for exchange with another item of the same type or similar value

Any remaining balance from an exchange will be issued as store credit for future purchases

This policy ensures all customers receive brand-new, hygienic jewellery.

How to start a return

To request a return, please contact our support team:

Email: support@unikjewels.com

Include:

Your order number

Reason for return

Clear photos (if item is damaged or incorrect)

If your return is approved, we will provide instructions on how to return your item.

Items sent back without requesting a return first or without the completed Returns Card may not be accepted.

Customers are responsible for safely packaging returned items to prevent damage during transit.

Damaged, defective, or incorrect items

Please inspect your order immediately upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can resolve the issue promptly.

We may request photo evidence to assess the problem and provide a replacement, exchange, or refund where appropriate.

Exchanges

If you would like a different item, the quickest way is to request a return for your current item and place a new order.

This ensures:

Faster processing

Accurate stock tracking

Clear order history in your account

Opened items may only be exchanged for jewellery of equal or similar value.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to your original payment method

Processing times may vary depending on your bank or card provider

Shipping costs are non-refundable unless the item was faulty or incorrect

Please allow several business days for your financial provider to process and post the refund after it has been issued.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns on:

Opened piercing jewellery (except for exchange eligibility)

Used items

Gift cards

Custom or personalised jewellery (if you add this later we'll include it fully)

Need help?

If you have any questions about returns or exchanges, contact us anytime:

Unik Jewels Support

Email: support@unikjewels.com

Phone: +44 0000 000000